We've collected some common questions about the My Energy IQ™ program and tools. If you don't find your answer below or need some more help, please get in touch with us:
Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include a group of about 100 nearby, occupied homes.
There are some factors for which we don't account for, such as the number of occupants in the home and hot tubs and swimming pools. To get the most accurate comparison, you can provide additional information in the "About My Home'section of the My Energy IQ™ tool.
Home Energy Reports are designed to provide new information to help you understand your home's energy use and find smart ways to make your home more efficient. Each report provides you with:
View all of our tips on the 'Ways to Save' page of My Energy IQ™ tool.
You can also have a look at Natural Resources Canada which is a good, independent resource for additional information on energy savings.
The charges you see as part of the My Energy IQ™ program are what you're charged just for your energy consumption, as well as rate and transmission and distribution costs.
However, taxes, administration fees, and other fees (i.e. late payment) which are on your bill, are not included in the My Energy IQ™ program.
Transmission and distribution charges on your bill reflect the costs to deliver electricity to your home or business.
Transmission charges are approved by the Alberta Electric System Operator by Alberta electricity transmission companies including ENMAX Power Corporation, EPCOR, Altalink and Fortis.
Distribution charges are approved by the Alberta Utilities Commission and sent to the company associated with the wires distribution system in your area. In Alberta, distribution companies include ENMAX Power Corporation, ATCO Electric, Fortis Alberta and Epcor.
As an ENMAX Energy customer, we have some basic information about you, such as the product/rate you have chosen, your address, and your current and past energy consumption and usage pattern, all of which is collected and handled in accordance with the terms of our Privacy Commitment.
You can provide more information about your home and usage patterns within the My Energy IQ™ tool that will allow for an even deeper analysis. The level of additional information you provide to us is up to you, and will always be handled in accordance with our Privacy Commitment.
You can choose any retailer listed at
. Electricity delivery to your home or business isn't affected by your choice of retailer.
Some conditions, admin, other fees and taxes beyond the electricity rate also apply.
Some conditions apply. No cash value. Subject to EasyMax® Terms and Conditions. When you purchase gas and electricity together from ENMAX Energy, you will earn EasyMax Rewards Dollars accruing at the rate posted on enmax.com from time to time, which amount will be applied to your bill from ENMAX Energy at the frequency you request or toward other option(s) that will be available from time to time. If or when the EasyMax Rewards program is cancelled, you may receive less than 100 EasyMax Rewards Dollars that year. Full details are available at
or by calling 310-2010 (toll free in Alberta).
You can switch between fixed and floating rates once per month either online or by contacting ENMAX Energy at 310-2010. If you change plans, your new rate will become effective immediately. You can only change to a rate which is available at the time you elect to switch.