We've collected some common questions about the My Energy IQ™ program and tools. If you don't find your answer below or need some more help, please get in touch with us:
Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include a group of about 100 nearby, occupied homes.
There are some factors for which we don't account for, such as the number of occupants in the home and hot tubs and swimming pools. To get the most accurate comparison, you can provide additional information in the "About My Home'section of the My Energy IQ™ tool.
Home Energy Reports are designed to provide new information to help you understand your home's energy use and find smart ways to make your home more efficient. Each report provides you with:
View all of our tips on the 'Ways to Save' page of My Energy IQ™ tool.
You can also have a look at Natural Resources Canada which is a good, independent resource for additional information on energy savings.
The charges you see as part of the My Energy IQ™ program are what you're charged just for your energy consumption, as well as rate and transmission and distribution costs.
However, taxes, administration fees, and other fees (i.e. late payment) which are on your bill, are not included in the My Energy IQ™ program.
Transmission and distribution charges on your bill reflect the costs to deliver electricity to your home or business.
Transmission charges are approved by the Alberta Electric System Operator by Alberta electricity transmission companies including ENMAX Power Corporation, EPCOR, Altalink and Fortis.
Distribution charges are approved by the Alberta Utilities Commission and sent to the company associated with the wires distribution system in your area. In Alberta, distribution companies include ENMAX Power Corporation, ATCO Electric, Fortis Alberta and Epcor.
As an ENMAX Energy customer, we have some basic information about you, such as the product/rate you have chosen, your address, and your current and past energy consumption and usage pattern, all of which is collected and handled in accordance with the terms of our Privacy Commitment.
You can provide more information about your home and usage patterns within the My Energy IQ™ tool that will allow for an even deeper analysis. The level of additional information you provide to us is up to you, and will always be handled in accordance with our Privacy Commitment.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity
services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice.
If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company
in your service area. For a current list of retailers you may choose from, visit
or call 310-4822 (toll free in Alberta).